CHANGE AND RETURN POLICY

To request a product change, the customer must contact customer service within 14 calendar days after receiving the order.

For reasons of health and hygiene, products that have been unsealed or used after delivery will not be accepted, so they must be in perfect condition and under the same conditions in which they were received.

In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage of products by the transport company, the customer may request their return and / or replacement, within two months from the delivery of it. In this case, we are committed to assume the costs of sending the return, we will take care of collecting the defective product and / or return the missing product for another identical product without additional cost to the customer.

In case of returns, the shipping and collection costs will be borne by the customer. Debt Shipping will not be accepted under any circumstances.

In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be returned in cash, but will be made in the form of a gift voucher to be used in your next purchase.

To manage any type of return or exchange of products purchased at https://www.alphaomega-electronics.com the customer must contact our customer service by email: info@alphaomega-electronics.com or through telephones +34 916292106 & +34 619229973 The opening hours are from 10:00 a.m. to 6:00 p.m. local time.

The customer must indicate the order number and we will tell you exactly all the steps to follow.

We also inform you that we will not accept changes or returns that have not previously been communicated through the indicated channels.

The customer can cancel the order without any charge and without giving any reason, should contact as soon as possible with customer service on the phone: 916292106, or through the following email address: info@alphaomega-electronics.com.

If the order has not left our warehouses, we will cancel it without problem, but if the order is already on the way, we will have to wait to receive it back and once the reception of the order is confirmed, the amount of the product will be refunded less the expenses of Shipping and return will be carried in the same form of payment used in the purchase.